Terms and conditions

1. Roze Filmdagen / Roze Filmdagen: Stichting Start, located at Pazzanistraat 4, 2311 CH, Leiden.
2. General Terms and Conditions: Roze Filmdagen’s general terms and conditions as included in this document.
3. Service: Roze Filmdagen’s platform where Visitors can watch films and attend events via their own devices, for payment or not.
4. Products: Tickets and passes that enable Visitors to attend Roze Filmdagen film screenings and other events and Roze Filmdagen merchandise, sold through shop.rozefilmdagen.nl.
5. Visitor: persons who use the (online) Products and Services of Roze Filmdagen and the website visitor of rozefilmdagen.nl.
6. Location: the place where film screenings and events take place, this can be either online or at a physical location.
7. Parties: Roze Filmdagen and the Visitor jointly.
8. Transaction: The Visitor pays an amount, through which the Parties enter into a legal relationship, where Roze Filmdagen provides access to certain content online or film screenings/events for a certain period of time.
9. Agreement: Any agreement between the Parties.

1. These General Terms and Conditions shall apply to all offers, orders for legal relationships and Agreements under which Roze Filmdagen supplies Products or Services of whatever nature to the Visitor, even if these Products or Services are not described (or not further described) in these General Terms and Conditions.
2. Roze Filmdagen rejects the applicability of any general terms and conditions used by Visitor.
3. The parties can only agree to deviations from the General Terms and Conditions in writing. Roze Filmdagen is entitled to amend the General Terms and Conditions and to declare amended General Terms and Conditions applicable to Agreements. The amended General Terms and Conditions can be viewed on Roze Filmdagen’s website.

After the Visitor orders an admission ticket and/or visits an (online) event, the Parties automatically enter into a legal relationship under which Roze Filmdagen provides access to certain content online or physical film screenings/events for a certain period of time. It is not possible to undo or cancel this. Roze Filmdagen shall not refund amounts already paid.

1. To order tickets for the Roze Filmdagen you need a My Roze Filmdagen account. In order to purchase tickets for film screenings and events organized by Roze Filmdagen via rozefilmdagen.nl, or to gain access to paid content offered online by Roze Filmdagen, the Visitor must first register once on the website. The visitor then creates a My Roze Filmdagen account, in which the latter declares his acceptance of these General Terms and Conditions.
2. After logging in to My Roze Filmdagen, it becomes possible for the Visitor to purchase tickets for film screenings and events. It is only possible to make payments after logging in. The My Roze Filmdagen account is linked to the Visitor’s e-mail address. Roze Filmdagen needs this e-mail address to send the tickets to the Visitor and to inform the Visitor in a timely manner of any changes in the program.
3. Every transaction done with the My Roze Filmdagen account is done by the Visitor or done with the Visitor’s permission. Misuse/improper use of the My Roze Filmdagen account is for the Visitor’s account and risk. If the Visitor wishes to gain access to physical film screenings and events without a My Roze Filmdagen account, it is possible to purchase tickets through Roze Filmdagen’s physical box offices, the locations of which Roze Filmdagen announces in a timely manner through the website. It is not possible to access paid online content of Roze Filmdagen without My Roze Filmdagen account.

Access will be denied without a valid ticket. After the start of an event or film screening on location, access will no longer be granted. Online access will still be granted for a short time after the start of the program, but no reduction in price will be made. Admission is only for the Visitor with a valid ticket purchased on the website rozefilmdagen.nl or through the physical box office. Tickets purchased with Cineville, CJP, LeidsePas or accreditation cards are personal and must be shown at the entrance to the screening location in combination with the valid (discount) pass.

1. Roze Filmdagen is committed to a safe environment and respects the house rules or any general conditions of all festival locations. The Visitor also respects the house rules and general conditions of all festival locations.
2. Visitors must follow the instructions of the venue and Roze Filmdagen staff at all times.
3. It is not permitted to make recordings during Roze Filmdagen programs unless prior written permission has been granted by Roze Filmdagen’s Marketing & Publicity Department.
4. Roze Filmdagen assumes no liability for personal injury or damage and/or loss to the Visitor’s property during their visit to a Roze Filmdagen venue.
5. Inappropriate behavior will not be tolerated. Should you unexpectedly experience this, Roze Filmdagen invites the Visitor to immediately inform the Roze Filmdagen location manager about this. The Roze Filmdagen location manager can take action on this, such as removing the Visitor who does not comply with the rules.
6. When the Visitor is in or near a festival location, it is possible that the Visitor may be photographed or filmed by Roze Filmdagen or by external parties, resulting in publication and commercial distribution.

Roze Filmdagen considers it important to treat the Visitor’s and the Visitor’s personal data with care. This also applies to the data that Roze Filmdagen registers in its automated systems for its services. We do this in accordance with the guidelines of the AVG. Visitors are deemed to have taken note of Roze Filmdagen’s privacy statement, which can be consulted on Roze Filmdagen’s website, and to consent to the processing of their personal data as described therein.

1. The intellectual property rights to the Roze Filmdagen ticket belong to Roze Filmdagen.
2. The Visitor shall refrain from conduct that could harm Roze Filmdagen’s rights or other interests.
3. The Visitor shall not be permitted to remove or alter any indication concerning copyright, brands, trade names or other industrial property rights from the ticket, or to make any change to the form or any other characteristic of the ticket.
4. The Visitor is prohibited from forging, duplicating or reproducing the Ticket in any way.
5. The Agreement does not transfer any intellectual property right from Roze Filmdagen to Visitor.

1. If Roze Filmdagen is liable to Visitor in the context of its obligations, Roze Filmdagen’s liability on account of a breach of contract or a wrongful act shall be limited to compensation of direct damage up to at most the amount that was or can be charged to Visitor for the tickets, unless the damage is the result of intent and/or gross negligence on the part of Roze Filmdagen or its subordinates.
2. In all cases, Roze Filmdagen’s liability for an attributable failure to perform an Agreement shall arise only if the Visitor gives Roze Filmdagen prompt written notice of default, in which a reasonable period is given to remedy the failure, and Roze Filmdagen continues to fail imputably in the performance of its obligations even after that period. The notice of default must contain a description of the shortcoming that is as complete and detailed as possible so that Roze Filmdagen is able to respond adequately.
3. Visitor shall indemnify Roze Filmdagen for all third-party claims relating to Visitor’s failure to comply or comply inadequately with any obligation to Roze Filmdagen, whether or not arising from the General Terms and Conditions.
4. A condition for the creation of any right to compensation shall always be that the Visitor reports the damage to Roze Filmdagen in writing as soon as possible after it occurs.
5. Roze Filmdagen can at no time be held liable for any form of damage to or loss of the ticket. In case of loss or theft, the Visitor cannot claim a replacement ticket or refund of any monies. Roze Filmdagen shall also not be liable for any delay or failure to deliver tickets if the delay or failure to deliver or deliver tickets incorrectly cannot be attributed to Roze Filmdagen.
6. Roze Filmdagen in no way accepts liability for Tickets obtained by Visitor from third parties. Roze Filmdagen cannot guarantee their authenticity either.
7. Roze Filmdagen shall not be liable in any way whatsoever for any damage suffered by the holder of this Ticket as a result of acts or omissions of third parties.

1. Force majeure means every shortcoming that cannot be attributed to Roze Filmdagen because it is not due to Roze Filmdagen’s fault and is not at Roze Filmdagen’s expense by virtue of the law, legal transaction or generally accepted practice.
2. The parties agree that force majeure shall also be understood to mean all (local) consequences of a pandemic that were unknown at the time an Agreement was concluded.
3. Without prejudice to its other rights, Roze Filmdagen shall be entitled in the event of force majeure, Roze Filmdagen shall be entitled to suspend the execution of the Visitor’s order by notifying the Visitor in writing and without Roze Filmdagen being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness.

1. These General Terms and Conditions and the Agreement are exclusively
2. Any disputes between the Parties arising out of or related to these General Terms and Conditions or any Agreement shall be.